Do I Need a Professional to Service My Generator?

Finding a Professional Vendor

How do you vet service vendors when there’s urgency? Today’s consumers can look to online reviews, customer testimonials, and good old-fashioned gut instincts. At Duthie Power, we take the professionalism of both our Office Staff and our Generator Technicians very seriously. In the video above, Duthie Power’s Service Manager Johnny Bradford explains why it’s worthwhile to hire a professional generator repair service company. What’s the bottom line? You want to hire someone who knows how the equipment is supposed to run and knows what to look for so they can identify issues before they happen.

To start, you do not need to be a professional to maintain some of the items on your equipment. You can look at the oil level, fuel level, and coolant level, you can do your weekly runs, weekly, or monthly runs on the unit, and you can help identify some issues. But if you see problems, you can let us know when we come out, and we can fix the problem faster.

Questions to ask a professional generator repair service company:

• How long have you been in business?

• How many technicians do you employ?

• What is your emergency response time?

• In emergencies, what type of training does the technician receive?

• Are you insured, licensed, and bonded?

You can tell that you got quality professional service from a generator repair technician by first looking at how the equipment was left, especially whether it’s clean and orderly. You want to be sure the service report that was written leaves you with no questions.

Once the technician checks out, they should understand exactly what’s going on with the piece of equipment and if there are issues or not. The most important thing is that the technician ensures that the unit is left in the automatic position, meaning that if there is a power outage, that piece of equipment would operate during that power outage and supply power to the building.

If there’s an emergency and your generator or fire pump is not operating, then contact Duthie Power. Let us know your address or your customer number, and we can send a tech out to get your emergency equipment back up and running.